If You Want To...

Find Information About a Payment

If you received a check or EFT (Electronic Funds Transfer) payment from Treasury and don't know why it was sent to you, the Bureau of the Fiscal Service Call Center can help. The Bureau of the Fiscal Service Call Center can be reached by calling 1-855-868-0151, Option 2.

The Bureau of the Fiscal Service Call Center can assist with many questions including:

Report a Lost or Stolen Check: Contact the paying agency and report the loss or theft. You will be sent information on the check claims process, including forms you must return for processing.

After you have completed all the required steps, you can call and request an update of the status of your claim. 1-855-868-0151, option 1

Returns: Misdirected payments that are returned for reasons such as bad address, invalid account, deceased payees, and other reasons. Please call 855-868-0151, Option 1.

Cancellations: Payments that are cancelled due to being stale date, offset, or cashed after cancellation was requested by the agency, please call 855-868-0151, Option 1

Reclamations: Recovery of payments made to deceased or non-entitled payees, please call 855-868-0151, Option 1

Non-Receipt Claims: Request help researching alleged non-receipt of payments by a recipient, please call 855-868-0151, Option 1

Check Reconciliation Exceptions: Treasury checks that are misread, counterfeit, or altered, please call 855-868-0151, Option 1

Detailed Payment Requests: Requests from entities to satisfy Congressional or a Freedom of Information Act (FOIA), visit https://www.fiscal.treasury.gov/foia.html for FOIA requests or e-mail CongressionalInquiries@fiscal.treasury.gov for Congressional inquiries.

Payment Requests for Investigations: Are you with a federal agency Office of Inspector General or Law Enforcement group investigating a legal matter involving federal payments? Please contact FDS.customersupport@fiscal.treasury.gov or paymentintegrity@fiscal.treasury.gov.

General Payment Questions or Inquiries: If you are a member of the public, a federal agency, or from a financial institution and have general questions about a payment issued by a federal agency or need help related to an existing payment, please call 855-868-0151, Option 2

Fraud Detection and Integrity Analysis: If you represent a federal program agency or financial institution and have questions or need help with a payment related issue where fraud is suspected, please call 1-855-868-0151, Option 1

Replace an Expired Check: If you have an expired Treasury check, you must contact the federal agency which authorized issuance of the check payment. They will be able to reissue your check. If you need help identifying which federal agency issued the payment, please call 1-855-868-0151, Option 2 and a representative can help you identify the correct agency to contact.

Update Your Name/Address: Fiscal Service is unable to make any changes in your payment information. To update the personal information associated with a federal payment – including your name, address, bank account, etc. – you will need to contact the federal agency that pays you. Agencies maintain payment records and can update them at your direction. To avoid any possible delays in receiving your payments, notify the paying agency immediately following any changes. If you need help identifying which federal agency issued the payment, please call 1-855-868-0151, Option 2 and a representative can help you identify the correct agency to contact.

If you are calling about any issue related to a tax refund, tax filing, or general tax matter, you will need to contact the Internal Revenue Service. You can reach the agency through:

Internal Revenue Service (IRS): Internal Revenue Service (IRS)
1-800-829-1040

Enroll in Direct Deposit

To enroll in Direct Deposit of a federal payment, you will need to contact the government agency that pays you. For most agencies, the first step is to complete the direct deposit enrollment form. Be sure to verify with your bank the routing and account number information that is required. Return the completed form to the paying agency or to your bank.

GoDirect® – For Assistance setting up Direct Deposit

The U.S. Department of the Treasury requires federal benefit payments to be issued electronically – through direct deposit to a bank or credit union account or to a Direct Express® Debit Mastercard® card. A direct deposit is the electronic transfer of a federal payment owed to you and sent directly to your bank for deposit to your checking, share draft, or savings account. It’s safer, more secure, and more convenient than receiving your payment by check. You must have a bank account to receive your payments by direct deposit.

To request assistance with setting up Direct Deposit for a federal benefit payment, please visit https://godirect.gov or call one of the following numbers:

1-800-333-1795 (English)
1-800-333-1792 (Español)

International Direct Deposit

If you are located outside of the United States and wish to arrange for Direct Deposit to your foreign bank account, please contact the federal agency that issues you a payment or benefit for specific instruction. Key benefit issuing agency contact information is listed below under Other Helpful Links.

You may also visit Go Direct® - Enroll By Mail and scroll down to “International”: Go Direct® - Enroll By Mail