About Payment Integrity and Resolution Services

The U.S. Department of the Treasury set up the Philadelphia Financial Center in 1934 as one of several consolidated offices to make payments on behalf of Federal agencies.

Today, the Payment Integrity and Resolution Services, formerly the National Payment Integrity and Resolution Center (NPIRC), is the consolidated nationwide service center for all misdirected payment activities and the backup site to the Federal Disbursement Services, formerly the National Payment Center of Excellence (NPCE), for payment disbursement and print production.

Misdirected payments are payments not received by the right person, at the right place or time. Examples include payments made to deceased individuals, invalid bank accounts, checks that have been counterfeited or altered, or forgery claims.

Payment Integrity and Resolution Services uses innovative detection, reconciliation, recovery, and deterrence methods to help with investigations of individuals trying to defraud the U.S. government. These initiatives are instrumental in upholding the integrity of federal payments throughout the payment life cycle.

In Fiscal Year 2018, these vital activities helped the Bureau of the Fiscal Service to process $14 billion in claims, returns and cancellations on behalf of federal agencies.