FAQs

If your bank or credit union refuses to let you transfer money, it may be because you do not have enough money in the account or something else is wrong with the information the bank or the kiosk has.

If a transaction comes back because of "insufficient funds" – not enough money in your account, you can have the transaction automatically tried two more times. The two more times will be the next two military pay dates. Your bank or credit union may charge you a fee for "insufficient funds."

If something is wrong with your account information, your local Finance Office and the U.S. Department of the Treasury will work together to straighten out this problem for you. Go to your Finance Office for help.

This depends upon where you are located and what you can access.

If you can use the EagleCash kiosk, transfer the entire balance on the card back to your bank or credit union account yourself.

If you are outside of the United States at a base with no kiosk, go to the Finance Office.

If you are in the United States or in a place that does not support EagleCash, contact the EagleCash Customer Support Center.

If you are closing out your EagleCash card and requesting a refund through the EagleCash Customer Support Center, you will need to have this information ready:

• Your full name
• The last 4 numbers of your Social Security number
• The last 6 numbers of your EagleCash card number, if you have the card. (That's the number on the back of the card.)
• The bank or credit union routing and account numbers that you gave when you set up your EagleCash card
• The other special identifying information that you gave when you set up your EagleCash card. (Often that is your mother's maiden name.)

If you are outside the United States, visit your local Finance Office.

If you are in the United States, contact the EagleCash Customer Support Center.