Training on Centralized Receivables Service
This page is for current, active CRS Agency users.
How-to training videos of the CRS system are available for your convenience to show you how to complete certain actions within the system such as searching for a case, reviewing reports, and handling issues or disputes.
Each video is 10 minutes or less and should be viewed using an Edge or Chrome internet browser. Please e-mail the CRS Service Desk if you would like to request any of the following How-to training videos:
- How to Manually Enter a Case
- How to work tasks
- Viewing Cases, Invoices, & Debtors
- How to Add Notes to a Case
- How to Run Action Result Codes
- How to Upload & View Case Documents
- How to Manually Post a Payment
- How to View Unidentified Transactions
- How to Search Payments
- How to Work Proof of Debt (POD) Tasks
- How to Work Dispute Task