Automated Standard Application for Payments (ASAP) FAQs

On the ASAP.gov login screen, select the ID.me option if you are a Recipient Organization user and then select “Forgot password.”

No. Fiscal Service's role in ASAP is to help grant-issuing federal agencies get their money to their grantees. Fiscal Service does not give out grants. You can find information about government grants at the website, www.grants.gov.

Entitlement requests can be rejected for a variety of different reasons. The most common reason is because the email address on the entitlement request does not have an active ASAP.gov user account. Please see your rejection email for specific details on why your entitlement request was denied.

We recommend new users attend one of free webinars to learn how to enroll into ASAP.gov. To register for this webinar, visit here: https://fiscal.treasury.gov/training/asap-how-ASAP-recipients-enroll.html.

• The Point of Contact (POC) is responsible for naming and designating new officials for an organization (such as the HOO, FO, AO, and more POCs).
• The Head of Organization (HOO) reviews and either approves or rejects any new officials added by the POC.
• The Financial Official (FO) is responsible for maintaining an organization’s banking information.
• The Authorizing Official (AO) is responsible for naming and designating Payment Requestors.
• The Payment Requestor (PR) is responsible for initiating payment requestors.

The ASAP Production Support Team recommends not using the RHOO because it is the only role in ASAP.gov that conflicts with the Head Of Organization (HOO) role.

If you are a Recipient Organization user, please provide either your seven-digit recipient ID number or your UEI. If you are a federal agency user, please provide your Agency Location Code (ALC).

Your Recipient ID number is generated and assigned once your organization is enrolled into ASAP.gov. You can get this number by running one of the inquires found under the Inquires menu on the ASAP.gov homepage.

Your Unique Entity Identifier (UEI) can be obtained through the SAM.gov webpage.

Federal agency employees: Your ASAP ID is your agency's Agency Location Code and Region Code (if applicable). Recipient organization employees: Your ASAP ID is a seven-digit number that you got when you enrolled in ASAP.

If you get this error, first clear your browsers cache. Open a new browser window (not a new tab) and manually type “www.asap.gov”. Once you’ve navigated to ASAP.gov, try to login again. If you’re still getting this error, your roles in the application may still be pending. Check with your Head of Organization to ensure your roles are approved and active.

ASAP.gov opens at 8:00 am EST. Please try again at this time.

You may change your email address by navigating to the “Modify my Information” option under the Enrollments tab on the ASAP.gov homepage.

Under the menu option labeled Inquires, select Account Balance Inquiry to see your ASAP account IDs.

Payment Requestors are designated by the user in your organization with the Authorizing Official role.

Select the “Initiate Payment Requests” option under the Payment Request menu on ASAP.gov and follow the steps for making a payment request.

You could be getting this error for a variety of reasons. Please ensure you are leaving the Account ID field blank on Step 1 of 4 (Retrieve Accounts). If you are still getting an error, confirm your organization’s enrollment in ASAP is complete and your banking information is active by running the Recipient Enrollment Status Inquiry under the Inquires menu. If those are complete, check the Account Profile Inquiry and verify your account has been created and the ASAP account status is “Open.”

You should contact a user in your granting federal agency that has the Account Maintainer role. ASAP Production Support does not have the ability to open accounts.

Select the “Return ACH Payment” option under the Payment Request menu and follow the steps for returning a payment. Note: please check with your banking institution to ensure they allow ACH debits before starting a return payment. Also, only those users with the Payment Requestor role can return a payment.

• Recipient Enrollment Status Inquiry - The purpose of this inquiry is to inquire on the status of a Recipient Organization enrollment. This inquiry will show a list of enrollment tasks and their current status, whether completed or pending. The inquiry will also show due dates for enrollment tasks and will confirm whether the enrollment for an organization is fully completed or not. Newly enrolled organizations are encouraged to run this report to confirm their enrollment tasks are all completed.
  
• Recipient Organization Inquiry is where you can view your Recipient ID.
  
• Account Profile Inquiry is where you can get your ASAP account settings to see if your account is open, suspended, liquidated, or closed. If your ASAP account is suspended or closed, you will need to contact your funding agency directly. This Inquiry will also show whether “Agency Review” is enabled for payment requests, and any maximum draw amounts that are set and cumulative authorizations.
  
• Account Balance Inquiry is where you can get a list of your ASAP accounts. This inquiry will show cumulative draws, authorizations, and current available balances for ASAP accounts.
  
• Federal Agency User Inquiry is useful to get contact information for funding federal agency personnel.
  
• Authorization Transaction Detail Inquiry will display information on an authorization. This inquiry will show all the authorizations (increases or decreases in funds) made by a Federal Agency on a recipients account. The inquiry will also show the SPS schedule number and certified/applied/effective dates for each authorization.
  
• Payment Request Status Inquiry is useful to view the history of your payment requests.
  
• Account Statement Inquiry is where you can view history of transactions for an ASAP account. This inquiry will show a list of transactions of various types (authorizations, payments, book entry adjustments, and the like) for a particular account ID and the account balance.
  
• Account Settlement Report will show you the complete history of ASAP account transactions.
  
• Accounts with End Dates Report is where you can get a list of ASAP accounts with a specified end date. This is the date the ASAP account is automatically suspended. Payment requests are not allowed on suspended ASAP accounts.